Category: Customer Experience

Customer Retention Is Directly Proportional to Sales Growth, and So Is Customer Relationship Management!

How often have you disregarded an existing customer in lieu of a new one? While we are focused on customer acquisition, we often disregard customer retention, which is an immensely powerful tool in boosting the sales growth of any business. Any business that is aiming to build its brand and create trust with its customers,

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Customer Experience Has Become a New Battleground with Evolving Technology!

When there are numerous other businesses delivering the same product as yours, how will you be able to stand out? Delivering quality services or products, is not the way, as there could be your competitors battling for the same. However, do not worry because customer experience can become one of the key factors of differentiation.

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