Are you facing reduced walk-ins to your showrooms?
Unable to get that crucial window of opportunity with your potential customers?
Wondering how to engage potential car buyers in the post-Covid environment?
Longer support and resolution times affecting your customer satisfaction levels?
If you answered yes to any one of these questions, please read on.
The Automobile industry is one of the hardest hit by the Covid-19 pandemic. Customers are hesitant to visit showrooms or take test drives due to the fear of contracting the virus. Without adequate customer engagement, sales have been affected and it has become difficult to engage with potential customers. But there are certain aspects of this situation that the automobile industry can use to their advantage. First, sales of both cars and scooters are set to pickup in the next few months as customers look to avoid public transport and cab services like Uber. Second, this is the perfect opportunity for auto companies to leverage digital technologies to their advantage. Through AI-powered WhatsApp bots, auto companies and dealers can automate customer engagement and support through intelligent conversations on the most popular messaging service on the planet. Here are some of it’s key features:
Allow your customers to access all necessary information on your offerings through WhatsApp. Include videos, 360 images, brochures and options to book or pre-book on WhatsApp. Engagement levels are far higher through personalized WhatsApp conversations than on apps or websites, and this completely eliminates the need to visit showrooms or interact with sales executives. Whether it is an existing vehicle or one that is soon to be launched, keep your customers informed at all times and get their attention early.
Let your customers book test drives through simple WhatsApp messaging. Ensure peace of mind to them by providing fully sanitized demo vehicles at convenient time slots.
Finance Schemes/Insurance Renewals
Provide quick information about finance schemes, interest rates, repayment tenures and facilitate purchases through WhatsApp. Give your customers to purchase, modify and renew their vehicle insurance policies with a simple message.
Enable a totally contactless post-purchase engagement through WhatsApp. Automate reminders, vehicle tips and best practices through chat. This also makes for a great channel to cross-sell additional products like accessories and spares.
The WhatsApp chatbot is 100% secure with high level end-to-end encryption to keep your data safe. A single bot can engage with hundreds of customers at any time of the day or night. It is also a plug-n-play solution that requires very minimal technical resources. Through WhatsApp, your communication to customers becomes more direct and personalized as opposed to generic emails and landing pages. Automate intelligent conversations with dozens of customers to drive increased sales and a higher quality of customer service.