Ever faced the disappointment of satisfactory sales turning into adverse returns despite your decent efforts? Received a fake product as a return in place of your original product? Have customers purchased an item from you with the full intention of returning it after some time? Answering “YES” to the above questions suggest that you have
In this age of online sales, there are several companies who are performing exceedingly well in offline sales and facing minimal product return issues. Ever wondered what made such companies successful? What could be the reason that customers are ready to visit their showrooms and shops instead of conveniently purchasing similar products from the ever-increasing
Many companies are struggling with a serious disconnect between their innovative customer support vision and their actions, which remain largely focused on the reversal of product returns, reducing cost and addressing day-to-day performance issues swiftly. Seamless services to customers, even after a sale is made, is one of the new deciding factors in the long-term
In the current marketing trends, product return is a very common aspect. Every year the product returns reach a staggering total of approximately $642.6 BILLION! Yes! You read it right, now blame it on the merchandise quality, the wrong size or buyers’ remorse or any other reason but around 20% of such returns are attributed
Consumers have never been smarter than they are today and each passing day is adding on to their ability. They have more information than ever before to help them make purchasing decisions. They are accustomed to, and expect, regular interaction with companies. Over the last few years, the ways consumers communicate, learn about products and
