Reading this Article, you will learn how to ‘create and execute’ an effortless post-purchase Customer Experience (CX) Strategy that can drive Sales and Business Growth… In Today’s Experience-era it’s the ‘customer experience’ that defines a brand or business, and the business-customer relationships have now become highly reliant on the quality of digital experiences the company offers
You might be delivering your customers an amazing product or service, on-time, with a smile, but if you are not educating your customers about how to make the best use of your product; then you are at risk of losing many potential customers. It’s not just enough to find your ideal customer and sell more.
Ever faced the disappointment of satisfactory sales turning into adverse returns despite your decent efforts? Received a fake product as a return in place of your original product? Have customers purchased an item from you with the full intention of returning it after some time? Answering “YES” to the above questions suggest that you have
In this age of online sales, there are several companies who are performing exceedingly well in offline sales and facing minimal product return issues. Ever wondered what made such companies successful? What could be the reason that customers are ready to visit their showrooms and shops instead of conveniently purchasing similar products from the ever-increasing
Many companies are struggling with a serious disconnect between their innovative customer support vision and their actions, which remain largely focused on the reversal of product returns, reducing cost and addressing day-to-day performance issues swiftly. Seamless services to customers, even after a sale is made, is one of the new deciding factors in the long-term