We are currently experiencing the apogee of the Covid-19 pandemic that is creating a whirlpool impact and affecting the equilibrium around the world. Covid-19 is the biggest psychological experiment the world has seen yet resulting in erratic behavioural patterns, cognizance…
Deploying bots for your business is an essential step to take in 2020 if you want to maximize efficiency and improve customer experience. It is estimated that nearly 80% businesses will start using chatbots and AI-powered customer experience platforms by…
The changing CX landscape A lot has changed in the first half of 2020, from priorities of consumers to the way brands tackle marketing and communications through the unforeseen Covid-19 crisis. But even before the pandemic hit, Customer Experience (CX)…
Like IoT, Machine Learning and AI, ‘Chatbots’ too have become a buzzword in the last few years with many companies foraying into this space and some even providing DIY bot solutions to customers. But not many people truly understand the…
It’s lockdown period across the world! As I sit on the couch watching the pandemic unfolding across the globe on the idiot box, it’s seems surreal, almost like a Hollywood movie which I know is going to end soon. And…
